The best news about false alarms is that there are so many things a system user can do to prevent them. We've identified the most important ones:

• Know how to turn your alarm system off.
• Know your security code so it's easy to cancel an alarm.
• Program your own four-digit code number into the system. That way you can choose a number you already know, such as your ATM number, the year you were born, the year you were married, or a former address you won't forget. Make sure other family members can choose access code numbers easy to remember.
• Have the company that monitors your alarm system call the residence before dispatching authorities. Calling first allows you to identify yourself and cancel a false alarm.

Yes, in the majority of cases, Safe-T Security Services, Inc. will be able to program your existing panel into our monitoring station. Repairs and upgrades can also be done if needed. 

Your security system runs on the AC in your home or business normally. However, if the power fails, your system will automatically revert to it's backup battery for several hours if necessary. Once the power returns, your security system automatically reverts to AC current.

If you ever accidentally set off your security system, don’t worry. A Safe-T Security representative will call you immediately upon receiving a signal. When you answer the phone they will identify themselves and ask you to do the same. Here is where you will give them your secret password. They will not dispatch the police to your home if you simply tell them your password. 

CAUTION: If the signal received is a “panic” or “fire” signal, we dispatch the authorities first and they call you.

If you have an existing monitoring agreement with another provider, you will have to wait until it expires. Most providers require advanced notice before you can cancel. 

Also, it is common practice in the industry to use “automatic roll-over agreements.” So watch your expiration date closely. Once you are free from your obligation, give us a call. We want an opportunity to earn your business.

We recommend that you send a certified letter to your provider immediately. Inform them that you want to continue your service on a month-to-month basis once the term of your agreement is completed. Send this letter now. It will protect you from automatic rollover agreements.

By calling the Safe-T Security Services monitoring station and requesting that they put your system into a "test" mode, you can activate the system and test any feature you have. Safe-T Security dispatchers will be happy to inform you about the signal they received and where it came from in the home.

Upon receiving a signal from your home or business, Safe-T Security Services Central Monitoring Center will immediately call the location to verify whether you set your alarm off accidentally. 

Whoever answers the phone is required to give a secret password that is stored securely in our records. If we do not receive an answer or if an answering machine picks up, we will immediately dispatch your local authorities and/or contact your approved call list. If a panic button is triggered or if a smoke detector signal is received, we will immediately dispatch emergency services before calling your home or business.